Privacy Policy
Kansas City Disposal Website
At KC Disposal, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect the personal information of visitors to our website (the “Site”). We encourage you to read it carefully so you understand our practices and your rights.
1. Consent
Except as required or permitted by applicable data protection laws, we will not collect, use, or disclose your personal information without your consent. You may withdraw your consent at any time, but this will not affect the lawfulness of any processing we did before you withdrew it.
If you withdraw consent, we may still need to keep and use your information to fulfill any existing contracts, enforce our legal rights, or comply with applicable laws (including fraud prevention).
2. Mobile Messaging Terms & Conditions
By providing your mobile number and opting in, you consent to receive SMS/text messages from KC Disposal related to:
- Service confirmations
- Service reminders
- Service updates
- Customer support messages
- Promotional or marketing messages (if you opt in)
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For additional assistance, reply HELP. We do not share, sell, or transfer your
SMS consent or mobile information with third parties or affiliates for marketing purposes.
Opt-In for Marketing Communications
If you opt in to receive marketing messages, you agree to receive occasional promotions, discounts, event notifications, and new service announcements. You can unsubscribe at any time by replying STOP.
3. What is Personal Information?
Personal information means any information that identifies you or could reasonably be linked to you. This includes obvious details like your name or phone number, as well as information about how you interact with our website.
4. Your Privacy Rights
No matter where you live, KC Disposal respects the following rights regarding your personal information:
| Right | What it means |
|---|---|
| Right to be Informed | You have the right to know how we collect and use your information. |
| Right to Access | You can request a copy of the personal information we hold about you. |
| Right to Rectification | You can ask us to correct inaccurate or incomplete information. |
| Right to Deletion | You can request that we delete your information when it is no longer needed. |
| Right to Restriction | You can ask us to pause processing of your information in certain cases. |
| Right to Data Portability | You can receive your information in a usable electronic format. |
| Right to Object | You can object to our use of your information for certain purposes. |
| Right to No Discrimination | We will not treat you differently for exercising your rights. |
| Right to Appeal | You can appeal any decision we make about your privacy request. |
| Right to Opt Out of Automated Decision-Making | You can opt out of decisions made solely by automated systems. |
| Right to Opt Out of Targeted Advertising & Sale of Data | You can prevent your data from being used for targeted ads or sold. |
| Right to Complain | You can file a complaint with your local data protection authority. |
To exercise any of these rights, email us at kcdisposal@gmail.com. If you live in California, you may also call 1-816-388-9739. We will respond within 30 days.
5. Why We Collect Personal Information
We only collect the information we need to serve you better. This includes responding to your service requests, scheduling trash, recycling, yard waste, or dumpster/roll-off pickups, providing customer support, improving our website, and (when you agree) sending you updates and offers about our services.
6. How We Collect Personal Information
We collect information when you:
- Fill out a service sign-up form on our website
- Use our live chat feature
- Contact us through the Site or social media
- Browse our website (through cookies and similar technologies)
7. Who is Your Data Controller?
KC Disposal is the data controller responsible for your personal information.
8. Legal Basis for Processing
We process your information to fulfill contracts with you, comply with legal obligations, and pursue our legitimate business interests (such as providing and improving our waste services).
9. What Personal Information Do We Collect?
We collect:
- Contact and identifier information (name, service address, phone number, email)
- Service details (type of service requested, scheduling preferences, property information)
- Device and browsing information (IP address, browser type, pages visited)
- Employment-related information if you apply for a job with us
We do not sell your personal information.
10. How We Share Your Personal Information
We share information only when necessary. This may include sharing with trusted service providers such as Lifted Logic (our CRM and SMS platform), Soft-Pak (our customer accounts database), and its companion product MobilePak (our routing software). Customer account and service information will be stored in Soft-Pak and MobilePak to manage accounts, process billing, and optimize service routes. All service providers are required to protect your information and use it only for the purposes we specify. We may also share information when required by law or in the event of a business transfer.
11. How We Protect Your Information
We use reasonable physical, technical, and organizational security measures to protect your personal information.
12. Exercising Your Rights
You may submit requests to access, correct, or delete your information by emailing kcdisposal@gmail.com. We will verify your identity before processing any request.
13. Data Retention
We keep your information only as long as necessary to provide the services you requested, comply with legal obligations, or protect our legitimate interests.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on the Site.
15. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: kcdisposal@gmail.com
Mail: 6125 Speaker Rd, Kansas City, KS 66111
Attention: Data Protection Officer
Effective Date: April 2026
